At Bluburgundy, each handbag is crafted with precision, care, and individuality — making every piece unique in its texture, grain, and natural leather characteristics. These subtle variations are not defects but a hallmark of genuine leather and artisanal craftsmanship.
We take great pride in ensuring that every product meets our quality standards. However, if you receive a product that is damaged or defective, we will gladly offer an exchange or return under the following conditions:
1. Eligibility for Return or Exchange:
•Returns are accepted only in case of a manufacturing defect or transit damage.
•The item must be unused, with original tags and packaging intact, and returned within 7 days of delivery.
•Natural marks, creases, or variations in color and texture are inherent to genuine leather and do not qualify as defects.
2. Non-Returnable Items:
•Products purchased during sale or promotional offers.
•Customized or bespoke handbags made to order.
•Items showing signs of wear or damage due to mishandling.
3. Return Process:
•To initiate a return, please email us at
support@bluburgundy.com with your order number, photographs, and a brief description of the issue.
•Once approved, we’ll arrange for a pickup or provide return instructions.
4. Refunds & Replacements:
•Approved returns will be processed within 7–10 business days of product receipt.
•Refunds will be issued in the original mode of payment or as store credit, as preferred.
At Bluburgundy, we believe every bag tells a story — and we hope yours begins beautifully with us.
